Question 1

What is SignPro Studio?

Accepted Answer

SignPro Studio is a professional pricing and quote management platform designed specifically for sign shops. It helps you calculate accurate quotes, manage customers, automate follow-ups, and grow your business with powerful analytics and integrations.

Question 2

Do I need a credit card to try the free plan?

Accepted Answer

No! Our free plan requires no credit card. You can create up to 5 quotes per month and explore the basic calculator features without any payment information.

Question 3

Can I try SignPro Studio before paying?

Accepted Answer

Yes. SignPro Studio offers a free plan with up to 5 quotes per month, and the public demo lets you test the sign quote calculator without a credit card. You can upgrade to Pro or Enterprise when you need more features.

Question 4

Can I switch plans later?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time from the Billing page. When upgrading, you get immediate access to new features. When downgrading, the change takes effect at the end of your current billing period.

Question 5

What quote management features are in Pro?

Accepted Answer

Pro includes unlimited quotes (vs. 5 on Free), reusable quote templates, PDF exports, the 294-item material catalog, customer management, and the full estimator including embroidery, DTF, and screen-print workflows.

Question 6

Does Pro include customer management?

Accepted Answer

Yes! Pro includes a complete customer database, customer history tracking, and the ability to add detailed customer notes for better relationship management.

Question 7

What automation features are in Pro?

Accepted Answer

Pro includes email automation, follow-up reminders, and custom email templates. You can automate your entire quote follow-up process to never miss an opportunity.

Question 8

Does Pro include payment and invoicing?

Accepted Answer

Yes! Pro includes payment tracking, deposit management, invoice generation, and profit margin alerts to help you manage finances. SignPro Studio records payments received through your external payment methods; it does not process customer payments itself.

Question 9

What operations features are in Pro?

Accepted Answer

Pro includes material inventory management, low stock alerts, time tracking, expense tracking, and digital proofing & mockups for better project management.

Question 10

Does Pro have a mobile field app?

Accepted Answer

Yes! Pro includes the mobile field app with photo uploads from the field, allowing your team to document work and update job status on-site.

Question 11

What advanced features are in Pro?

Accepted Answer

Pro includes quote versioning, recurring jobs & contracts, material price alerts, referral tracking, and photo uploads from field.

Question 12

What analytics come with Pro?

Accepted Answer

Pro includes comprehensive analytics: conversion tracking, revenue reports, customer lifetime value analysis, basic analytics dashboard, and performance insights.

Question 13

What support do Pro users get?

Accepted Answer

Pro users receive priority email support and are routed ahead of standard free-plan requests.

Question 14

What additional quote features does Enterprise include?

Accepted Answer

Enterprise adds digital signatures, team access for up to 4 users, customer portal workflows, job scheduling, compliance tools, and tenant-owned workflow automation.

Question 15

Does Enterprise include a customer portal?

Accepted Answer

Yes. Enterprise includes a customer portal where clients can view their quotes, project progress, design approvals, documents already attached to their job, and message history.

Question 16

What workflow automation is available in Enterprise?

Accepted Answer

Enterprise includes tenant-owned workflow automation for supported triggers such as lead stage changes and quote events, with actions such as sending email, creating notifications, assigning tasks, and updating lead status.

Question 17

How do payment features differ between Pro and Enterprise?

Accepted Answer

Both Pro and Enterprise include invoice generation, deposit/payment tracking, and payment-plan tracking. SignPro Studio records payments collected through your existing processor; it does not process customer payments from these screens.

Question 18

Does Enterprise include job scheduling?

Accepted Answer

Yes. Enterprise includes job scheduling and appointment/installation calendar workflows inside SignPro Studio. External calendar synchronization is not being sold as a production feature.

Question 19

What GPS and field features are included?

Accepted Answer

Pro and Enterprise include the mobile field app with GPS-assisted photo tagging, job updates, offline storage, and check-in/check-out time tracking. Enterprise adds team, scheduling, portal, compliance, and workflow controls.

Question 20

What compliance features does Enterprise offer?

Accepted Answer

Enterprise includes warranty tracking, insurance certificate storage, permit management, and expiration visibility for compliance records.

Question 21

Does Enterprise have advanced analytics?

Accepted Answer

Enterprise includes broader reporting and operational visibility for teams. Predictive forecasting and competitor-intelligence features are not being sold as production-ready functionality at this time.

Question 22

What team collaboration features are in Enterprise?

Accepted Answer

Enterprise is designed for teams and currently supports up to 4 total users, with Team Admin, Estimator, and Viewer roles, shared workspace access, team management, and activity tracking.

Question 23

What advanced operations are in Enterprise?

Accepted Answer

Enterprise includes additional operations controls such as compliance records, scheduling, project management, team permissions, and advanced workflow tools.

Question 24

What integrations are available in Enterprise?

Accepted Answer

The Enterprise Integration Hub currently shows planned accounting and project-management integrations. Live production synchronization is still being finalized, so integrations should not be treated as included production functionality yet.

Question 25

Can I add my shop branding?

Accepted Answer

Yes. SignPro Studio supports shop logo and contact details on estimates and quote templates. Full white-labeling and custom-domain support are not being sold as production features.

Question 26

What support is included with Enterprise?

Accepted Answer

Enterprise includes the same SignPro Studio email support and Help Center access available across plans, along with the Enterprise product features listed on the pricing page.

Question 27

What's the difference between Pro and Enterprise inventory management?

Accepted Answer

Both Pro and Enterprise include material inventory management and low stock alerts. Enterprise adds broader operational and workflow controls around the rest of the business.

Question 28

How does field app functionality differ between Pro and Enterprise?

Accepted Answer

Pro and Enterprise both include the mobile field app, offline mode, photo uploads, GPS-assisted photo tagging, and job check-in/check-out. Enterprise adds multi-user workspace controls, scheduling, portal, compliance, and automation features.

Question 29

What's different about analytics in Pro vs Enterprise?

Accepted Answer

Pro includes core analytics such as conversion and revenue reporting. Enterprise is positioned for teams that need broader reporting, permissions, and operational visibility.

Question 30

Do all plans include the quote calculator?

Accepted Answer

Yes! All plans include the quote calculator. Free plan is limited to 5 quotes per month, while Pro and Enterprise have unlimited quotes.

Question 31

What integrations are available?

Accepted Answer

SignPro Studio currently includes an Integration Hub preview for accounting and project-management tools. Live third-party synchronization is still being finalized and is not yet production-ready.

Question 32

Does two-way sync work today?

Accepted Answer

Not yet. The Integration Hub is currently a preview and live two-way synchronization is still being finalized.

Question 33

Can I request early access to integrations?

Accepted Answer

Yes. Contact SignPro Studio support to request updates or early-access information for planned integrations.

Question 34

Is public API access available?

Accepted Answer

Public customer API access is not being sold as a production feature at this time. Contact sales if API access is a requirement for your shop.

Question 35

What payment methods do you accept?

Accepted Answer

Paid SignPro Studio subscriptions are purchased through Stripe checkout using supported card payment methods.

Question 36

Can I cancel anytime?

Accepted Answer

Yes! You can cancel your subscription at any time from the Billing page. Your access continues until the end of your current billing period.

Question 37

What support is included?

Accepted Answer

All plans include email support through hello@signprostudio.net and access to SignPro Studio help content.

Question 38

Do you offer refunds?

Accepted Answer

We offer a free plan and public demo so you can evaluate SignPro Studio before upgrading. If you experience billing or product issues, contact our support team and we'll work with you to resolve them.

SignPro Studio FAQs

General